Visitor management at Atea

Introduction

Atea is the leading Nordic and Baltic provider of IT infrastructure with approximately 6800 employees, working in 89 cities in Norway, Sweden, Denmark, Finland, Lithuania, Latvia and Estonia. Since 2014, Atea has used Precise Visit by EastCoast as its visitor management solution in a number of its Swedish offices. After using the system for several years, Atea decided to upgrade to the cloud version in several offices in the Nordics and Baltics.

One solution for different office needs

Atea has a number of offices in the Nordic and Baltic states. They needed a simple, scalable and cloud-based solution to manage their visitors. Atea receives a lot of customer and supplier visits to its offices and needs quick and smooth handling of visitors without compromising on security. Demands are also often made from Atea's customers or suppliers regarding logging and traceability of outgoing visits.

Different offices have different demands, which requires a solution that can be adapted in a simple way to match the needs of the business. Overall, there is a high visitor flow and a lot of people in circulation.

Simple, secure, and cloud-based

Atea chose to go ahead with a completely cloud-based solution with a short implementation process and the ability to quickly scale up with visitor management on more sites.

Each office will offer check-in options either with a stand-alone iPad or with our unique iPad kiosk. In many of the cases, the guests will be pre-booked and receiving a welcome email in advance with directions and a QR code for smooth check-in.

For drop-in guests and visitors, the registration process is easy with a simple consent form to approve their personal data being handled during the visit. When checked-in, a notification is sent to the host who in turn can confirm that he is on his way. In the meantime, the guest can sit down in the lobby and perhaps enjoy a cup of coffee while waiting for pick-up.

Future ready visitor management

The solution gives Atea a future-ready platform to manage visitors smoothly and securely across all locations.

The result:

• Consistent visitor experience across all offices in the Nordics and Baltics
• Easy to roll out and adapt to different local needs
• Faster, smoother check-in for both pre-booked and drop-in guests
• Secure and GDPR-compliant handling of visitor data
• Cloud-based setup ensures flexibility and future scalability