Customer case
Visitor management at Svenska Handelsbanken
How we helped one of Sweden's largest banks with a secure and efficient visitor management.
Introduction
Handelsbanken, one of Sweden's largest banks, identified a growing need for an efficient and secure visitor management solution aligned with their digitalization journey and cloud strategy. The renovation and modernization of entrances and receptions at several of the bank's branches were also part of this comprehensive transformation process. As a result, the bank sought a new solution that could offer both flexibility and security to match their ongoing development.
Balancing security, scale and seamless experiences
Handelsbanken set high demands for the new solution. In addition to the system being secure and complying with stricter regulations, it needed to handle a large number of different offices, each with its own specific needs. The bank also wanted to ensure smooth and automated management of employee data, with SCIM (System for Cross-domain Identity Management) being an important component. Furthermore, Handelsbanken wanted the visitor management system to create a unified, welcoming, and professional experience for all visitors.
The solution
We worked closely with Handelsbanken to customize and adjust our existing solution to meet their specific requirements. An important part of the solution was the implementation of SCIM, which enabled secure and automated import of employee data—a feature that was not a standard part of Precise Visit when the project started.
Together with Handelsbanken, we adapted the system to integrate this functionality, which then became a central part of the solution. To ensure a smooth and professional guest experience, registration kiosks were also delivered and branded with Handelsbanken’s logo. These kiosks provide a modern and uniform experience for all visitors while simplifying and improving the check-in process.
We had high security requirements for the system, and Precise Visit by EastCoast succeeded in meeting those through a rapid development of the existing system. It has created a professional and secure entry process for our staff and guests.
Results that matter
After the implementation, Handelsbanken has gained access to a modern and secure visitor management system that not only streamlined the process but also enhanced the visitors' experience. The solution has been particularly useful during their ongoing digitalization and office renovations, and now they have a system that is both future-proof and flexible enough to adapt to different local needs.
For Handelsbanken, the solution means:
- More efficient visitor management—easier and more efficient check-in for both staff and guests.
- Unified and professional experience—customized kiosks reflecting Handelsbanken’s brand, creating a modern guest experience.
- Increased security and control—thanks to automated employee data import and integrated evacuation list management.
- Secure and privacy-compliant handling of visitor data—visitor information is securely managed digitally and anonymized automatically.
- Future-proofing and flexibility—a solution that grows and adapts to the bank's needs and office structures.
Free 30-day trial
Experience the results yourself! We offer a free 30-day trial of Precise Visit —so you can make sure it meets your needs before committing.
- No cost, no commitment
- We handle setup and removal
